Monday, July 6. 2009
Trends in digital advertising
About the CyberLions awarded at the last Cannes festival.
The three Grand Prizes are, in my opinion, very relevant: they cover the three pillars of the interactive agencies' services.
1: the rumor
The first Grand Prize went to The best job in the World by Australia's Cumminsnitro. You've most probably heard of it, the idea was to offer a dream job. The lucky winner became the warden of an island in the Queensland archipelago. Minimum responsibilities, great pay. Yes there was a site to post application videos but this project had great buzz offline. The client was the local tourism agency.

First pillar: being able to generate a rumor. A simple, highly sharable idea (the virus), insemination to launch the campaign (from traditional ads to social media) and management of the conversation (follow-ups, stats, reajustments).
2: product amelioration
The second Grand Prize went to AKQA London for Fiat's Eco:drive. Essentially it's the release of apps to enhance your Fiat driving experience. An USB key lets you put your car's driving data in the website. Tutorials are then launched to explain how to reduce your gas consumption, shows the money you've saved, etc. The experience is completed by a Fiat driver community.

Second pillar: product amelioration. Market analysis (measure, online surveys, technological watch, social and marketing) and product modification (optimized website, complementary applications, technological enhancement of an existing product).
3: transmedia
The third Grand Prize was awarded to 42 Entertainment for the Why so serious? ARG they created to promote the new Batman movie. A viral campaign that spilled into reality, cell phone activities, flash mobs and surprise cakes, No less tahn 31 sites supported the experience.

Third pillar: transmedia narration. Channel architecture (paid messages, mobility, social media, events), conception of the tales in tree structures (user variable, experience variable, technological variable), management of the public's implication (follow-ups, measure, ajustments).
The three Grand Prizes are, in my opinion, very relevant: they cover the three pillars of the interactive agencies' services.
1: the rumor
The first Grand Prize went to The best job in the World by Australia's Cumminsnitro. You've most probably heard of it, the idea was to offer a dream job. The lucky winner became the warden of an island in the Queensland archipelago. Minimum responsibilities, great pay. Yes there was a site to post application videos but this project had great buzz offline. The client was the local tourism agency.

First pillar: being able to generate a rumor. A simple, highly sharable idea (the virus), insemination to launch the campaign (from traditional ads to social media) and management of the conversation (follow-ups, stats, reajustments).
2: product amelioration
The second Grand Prize went to AKQA London for Fiat's Eco:drive. Essentially it's the release of apps to enhance your Fiat driving experience. An USB key lets you put your car's driving data in the website. Tutorials are then launched to explain how to reduce your gas consumption, shows the money you've saved, etc. The experience is completed by a Fiat driver community.

Second pillar: product amelioration. Market analysis (measure, online surveys, technological watch, social and marketing) and product modification (optimized website, complementary applications, technological enhancement of an existing product).
3: transmedia
The third Grand Prize was awarded to 42 Entertainment for the Why so serious? ARG they created to promote the new Batman movie. A viral campaign that spilled into reality, cell phone activities, flash mobs and surprise cakes, No less tahn 31 sites supported the experience.

Third pillar: transmedia narration. Channel architecture (paid messages, mobility, social media, events), conception of the tales in tree structures (user variable, experience variable, technological variable), management of the public's implication (follow-ups, measure, ajustments).
Monday, June 22. 2009
Atypical product placement
An ARG (augmented reality game) has just been analyzed by the fine people at Video Games Republic, a site that specializes in video games on all platforms.
The player looks at a map through a phone equipped with a camera. He sees a city in 3D and zombies that are just asking to get killed. Watch this video to get a clearer mental picture.

If you put Skittles™ on the board, they turn into massive zombie damage inducing bombs. Usually I'm not too keen on product placement, but I have to admit this one is pretty cool. The user places the product, it is not sprung on him. Smart & sexy.
[Translated from a post by Martin Ouellette]
The player looks at a map through a phone equipped with a camera. He sees a city in 3D and zombies that are just asking to get killed. Watch this video to get a clearer mental picture.

If you put Skittles™ on the board, they turn into massive zombie damage inducing bombs. Usually I'm not too keen on product placement, but I have to admit this one is pretty cool. The user places the product, it is not sprung on him. Smart & sexy.
[Translated from a post by Martin Ouellette]
Monday, June 15. 2009
Name R&D
I few weeks ago, I blogged about the characteristics a new product name must have. I insisted on the fact that a brand also becomes a tag for search engines like Google. Consequently, I think new names are better than appropriations.
In the comments made about that post, some people worried about the creation of abstract, even absurd names.
Let me share a secret: all our clients are part of our R&D, whether they know so or want to, or not.

Here are the first results of this new approach. We created 'Zoofest'. It isn't abstract, but it is a word made of two existing ones. It already 'made sense'.
'Zoofest' existed on the Web already, it's the name of an event for children in a San Francisco zoo. We decided to use the name anyway, both because the lawyers gave it the thumbs up and because of our regional intuition.
So with its pre-made sense and its relative originality, look at these results on Google.ca - the name was launched on June 9th.
On Google.com (you have to force it if you're in Canada), our Zoofest doesn't do too bad.
Being on the first result page and having a simple URL (zoofest.ca) has its advantages.
Maybe a unique word would have been better.
[Translated from a post by Martin Ouellette]
In the comments made about that post, some people worried about the creation of abstract, even absurd names.
Let me share a secret: all our clients are part of our R&D, whether they know so or want to, or not.

Here are the first results of this new approach. We created 'Zoofest'. It isn't abstract, but it is a word made of two existing ones. It already 'made sense'.
'Zoofest' existed on the Web already, it's the name of an event for children in a San Francisco zoo. We decided to use the name anyway, both because the lawyers gave it the thumbs up and because of our regional intuition.
So with its pre-made sense and its relative originality, look at these results on Google.ca - the name was launched on June 9th.
On Google.com (you have to force it if you're in Canada), our Zoofest doesn't do too bad.
Being on the first result page and having a simple URL (zoofest.ca) has its advantages.
Maybe a unique word would have been better.
[Translated from a post by Martin Ouellette]
Friday, May 8. 2009
What's in a name...
My first mandate as an advertising creative, 20 years ago, was to find a name for a new insurance program. I tried to find something that was meaningful, that had strong inferences. It was a supple program that was adaptable to any situation. After flirting with 'impro', I suggested 'Jazz'. Yes, it's scary. But it was the eighties and I was a junior.
Later, because of experience or because of exhaustion, I became the champion of names with no connotation. Like 'Kodak', said to be the first brand with a name that had no sense.

In that case, the idea was to find a name that would be pronounced more or less the same way in any language (pretty relevant for products meant for tourists). I thought it was more simple (meaning less expensive) to inject sense rather that 'hijack' sense: than it was better to invent a word that to try to redefine one. But there was always somebody - usually a very pragmatic somebody - who wanted to surf on preexisting sense. Usually, that situation resulted in the pitch of 2 suggestions.
Today, another element enters the equation: the tag (or keyword if you like). These days, we recommend unique words to our clients so they can benefit from the tag effect. Google 'jazz', you'll find 4 million results. It's not the case with 'Sid Lee'. And all those results are relevant.
Also, a name shouldn't be too close to another one. You want to use 'Jaz' and you think you're quite awesome, sticking it to the man like that. Sorry. Google will pull up 'Jay-z' and 'Jazz". Search engines just don't like void.
So a new name that looks as little as possible like another one, plus a bit of effort to be recognized by Google. 'Provokat' is pretty unique and generates good results even if it's common in Germany and Indonesia. That's because Google has picked us up for 7 years now and because we know what we're doing.
Calling your new product 'Happle' isn't a good idea even if the lawyers give you a green light.
[Translated from a post by Martin Ouellette]
Later, because of experience or because of exhaustion, I became the champion of names with no connotation. Like 'Kodak', said to be the first brand with a name that had no sense.

In that case, the idea was to find a name that would be pronounced more or less the same way in any language (pretty relevant for products meant for tourists). I thought it was more simple (meaning less expensive) to inject sense rather that 'hijack' sense: than it was better to invent a word that to try to redefine one. But there was always somebody - usually a very pragmatic somebody - who wanted to surf on preexisting sense. Usually, that situation resulted in the pitch of 2 suggestions.
Today, another element enters the equation: the tag (or keyword if you like). These days, we recommend unique words to our clients so they can benefit from the tag effect. Google 'jazz', you'll find 4 million results. It's not the case with 'Sid Lee'. And all those results are relevant.
Also, a name shouldn't be too close to another one. You want to use 'Jaz' and you think you're quite awesome, sticking it to the man like that. Sorry. Google will pull up 'Jay-z' and 'Jazz". Search engines just don't like void.
So a new name that looks as little as possible like another one, plus a bit of effort to be recognized by Google. 'Provokat' is pretty unique and generates good results even if it's common in Germany and Indonesia. That's because Google has picked us up for 7 years now and because we know what we're doing.
Calling your new product 'Happle' isn't a good idea even if the lawyers give you a green light.
[Translated from a post by Martin Ouellette]
Tuesday, April 7. 2009
Little book / big cause
What do 100 2.0 marketing people and breast cancer have in common?
A book, this one.

Profits from the sale of Connect: Marketing in The Social Media era will go to this cause thanks to Susan G. Komen.
I wrote a chapter. The limit for each contribution was 400 words. I wrote 300 under the title "Marketing with social norms in mind".
I think it's interesting.
To find out more, read the blog or join the fans on facebook. Oh, and get your copieshere.
[Translated from a post by Martin Ouellette]
A book, this one.

Profits from the sale of Connect: Marketing in The Social Media era will go to this cause thanks to Susan G. Komen.
I wrote a chapter. The limit for each contribution was 400 words. I wrote 300 under the title "Marketing with social norms in mind".
I think it's interesting.
To find out more, read the blog or join the fans on facebook. Oh, and get your copieshere.
[Translated from a post by Martin Ouellette]
Sunday, December 7. 2008
The birth of 2.0
The values we associate with 2.0 are also those we attribute to mothers: conversation, discussion, inclusion, openness, welcoming, sharing. In fact, it's anything opposite to interruption, domination, hierarchy, closedmindedness, ego, men, fathers.
A majority of our clients are women. Maybe women are better at integrating this new relationnal world?

Rwanda is a fascinating country. It has the first parliament in history to have a a majority of women reprensentatives. Thus, it's not surprising that the parliament is putting forth a major offensive to promote Rwanda's digital culture.
Next time you devise plans to make a marketing offensive against a target market, based on a road block, a blitz and infiltrating groups, ask yourself if you mother would approve.
[Translated from a post by Martin Ouellette]
A majority of our clients are women. Maybe women are better at integrating this new relationnal world?

Rwanda is a fascinating country. It has the first parliament in history to have a a majority of women reprensentatives. Thus, it's not surprising that the parliament is putting forth a major offensive to promote Rwanda's digital culture.
Next time you devise plans to make a marketing offensive against a target market, based on a road block, a blitz and infiltrating groups, ask yourself if you mother would approve.
[Translated from a post by Martin Ouellette]
Thursday, November 6. 2008
People heart widgets
Sprint launched a brilliant ad page.
A collection of Widgets that translates in relatively real time a huge quantity of info to show the strength of the here and now. The key that keeps you logged on Sprint wireless is thus justified. Yearly data collection in a second, real numbers live, an sauve voice giving the importance of the present and other gizmos hold it all together.

Speaking of Widgets, Radio-Canada (French CBC) just launched a new one, that helps you follow the news. We helped out on the design but the credit goes to Bloom and the SRC team.
A collection of Widgets that translates in relatively real time a huge quantity of info to show the strength of the here and now. The key that keeps you logged on Sprint wireless is thus justified. Yearly data collection in a second, real numbers live, an sauve voice giving the importance of the present and other gizmos hold it all together.

Speaking of Widgets, Radio-Canada (French CBC) just launched a new one, that helps you follow the news. We helped out on the design but the credit goes to Bloom and the SRC team.
Thursday, October 30. 2008
Diverging convergence
There are many ways to articulate a campaign that on many media outlets.
You can see integrated communications as a series of copy/pastes. A bad and inadequate reproduction of a TV spot (for example) on all the outlets. Boring, and most probably not very efficient. To reduce production for different outlets to pale copies of a central media is often a bad business idea. All you can get from that, at best, is frequency.
An other way to do it is a bit more up to date. Each media has a component of the brand, of the promise. The TV ad says Fall. On the Web, you live through a tree's change. On the radio you hear about the scrunching sound fallen leaves make. If you see one part or all, the story told is different, but always coherent. The idea is to use different medias for their different potential.

Here are different executions of the same concept, adapted to the media.
Let's now talk about a campaign that uses different ways to get to the same destination. The "Save your Sensible" campaign for Spring Valley juices created by GP Y&R Melbourne.
To sell healthy fruit drinks to young people, the campaign tries to associate responsible choices and coolness. The star of the concept is an ugly naked little monster called a Sensible.
OnTV, the little monster helps you make good life choices. Drink juice instead of alcohol so you don't wake up to a bad surprise the next morning. Two 30-second spots, one for each genre show the monster and give the address SaveYourSensible.com at the end. TV is narrative.
On print, the monster isn't as cute as on TV. The URL is still there of course.
If you've seen the TV ad and you see the print, you smile. If not, that monster doesn't make a lot of sense. On one hand SaveYourSensible is an invitation to personnalize, on the other had it's an invitation to understand.
One of thebanners also uses the monster, in a playful way.
The website npresents the concept in a movie. Then you can find your own little animal : it's in a box with your name on it. Your own little monster you can hit, poke, and that you give juice to to make it happy. The game is to bully it and then console it with juice.
To keep your Sensible, the site offers to give it a home on Facebook. There your friends are told how he's doing. That's how the viral potential comes in.
No matter where you came from, TV, street, somewhere online, you end up on the website. It's an often seen use of the media, but here you're brought into a community. You go from controlled media to open media. From bought media to friend recommendations.
This campaign that goes from convergence to divergence is strong and rare. We don't see many of those in our market, probably because of a lack of money, culture, vision or opportunity. Good thing Cossette sometimes manages to hit close to that.
[Translated from a post by Martin Ouellette]
You can see integrated communications as a series of copy/pastes. A bad and inadequate reproduction of a TV spot (for example) on all the outlets. Boring, and most probably not very efficient. To reduce production for different outlets to pale copies of a central media is often a bad business idea. All you can get from that, at best, is frequency.
An other way to do it is a bit more up to date. Each media has a component of the brand, of the promise. The TV ad says Fall. On the Web, you live through a tree's change. On the radio you hear about the scrunching sound fallen leaves make. If you see one part or all, the story told is different, but always coherent. The idea is to use different medias for their different potential.

Here are different executions of the same concept, adapted to the media.
Let's now talk about a campaign that uses different ways to get to the same destination. The "Save your Sensible" campaign for Spring Valley juices created by GP Y&R Melbourne.
To sell healthy fruit drinks to young people, the campaign tries to associate responsible choices and coolness. The star of the concept is an ugly naked little monster called a Sensible.
OnTV, the little monster helps you make good life choices. Drink juice instead of alcohol so you don't wake up to a bad surprise the next morning. Two 30-second spots, one for each genre show the monster and give the address SaveYourSensible.com at the end. TV is narrative.
On print, the monster isn't as cute as on TV. The URL is still there of course.
If you've seen the TV ad and you see the print, you smile. If not, that monster doesn't make a lot of sense. On one hand SaveYourSensible is an invitation to personnalize, on the other had it's an invitation to understand.
One of thebanners also uses the monster, in a playful way.
The website npresents the concept in a movie. Then you can find your own little animal : it's in a box with your name on it. Your own little monster you can hit, poke, and that you give juice to to make it happy. The game is to bully it and then console it with juice.
To keep your Sensible, the site offers to give it a home on Facebook. There your friends are told how he's doing. That's how the viral potential comes in.
No matter where you came from, TV, street, somewhere online, you end up on the website. It's an often seen use of the media, but here you're brought into a community. You go from controlled media to open media. From bought media to friend recommendations.
This campaign that goes from convergence to divergence is strong and rare. We don't see many of those in our market, probably because of a lack of money, culture, vision or opportunity. Good thing Cossette sometimes manages to hit close to that.
[Translated from a post by Martin Ouellette]
Fellatio and TV
The first frame of a banner on src.ca really surprised me. I even laughed.

It's a promotion created by Fjord for les dessous de C.A., presented by the Chevrolet Aveo.
Did the French CBC grow balls all of a sudden? Or maybe I' getting old and easily surprised? Or is the Web more intimate than mass media so ads can push the envelope a little further?
When I was little and worked in traditionnal advertising, the Great Censor at SRC told me that shows could be more vulgar than ads because ads were not chosen content. So... banners aren't interruptive anymore?
Joking aside though, I'm happy times are changing.
[Translated from a post by Martin Ouellette]

It's a promotion created by Fjord for les dessous de C.A., presented by the Chevrolet Aveo.
Did the French CBC grow balls all of a sudden? Or maybe I' getting old and easily surprised? Or is the Web more intimate than mass media so ads can push the envelope a little further?
When I was little and worked in traditionnal advertising, the Great Censor at SRC told me that shows could be more vulgar than ads because ads were not chosen content. So... banners aren't interruptive anymore?
Joking aside though, I'm happy times are changing.
[Translated from a post by Martin Ouellette]
Friday, September 12. 2008
Ain't life grand?
We've often said it here: advertising often tend to be idiotically hyper-positive.
And just as often, we have praised honnesty and having a real conversation with citizens/consumers/users.

But sometimes, when you give the mic to everyone, well something gets the lol ball rolling and people start being much worse than any ad would have dared to be. Read this endorsement of an ebay seller. Or these crazy comments about a shirt with a wolf on it.
I like that people don't always take this economy/conversation too seriously.
[Translated from a post by Martin Ouellette]
And just as often, we have praised honnesty and having a real conversation with citizens/consumers/users.

But sometimes, when you give the mic to everyone, well something gets the lol ball rolling and people start being much worse than any ad would have dared to be. Read this endorsement of an ebay seller. Or these crazy comments about a shirt with a wolf on it.
I like that people don't always take this economy/conversation too seriously.
[Translated from a post by Martin Ouellette]
Saturday, July 26. 2008
Nice example of convergence
Sometimes, we get asked to create a Web campaign using ads from another media format. This usually means that the client wants to use the image from their TV spot and the same yellow and blue title from their sales brochure.
I call this conference-room convergence. At the annual review, when we put all the pieces we produced on the wall, it’s clearly unified. And if you squint a little, you might even think it’s a bunch of copies of the same ad. Wow…
The main advantage to these carbon copies is to increase brand recognition. Even from across the street, you can immediately recognize a Telus ad on a garbage bin. Without reading the title, without noticing if it’s a lizard or frog, you still know it’s Telus. Nicely done. This campaign by Taxi is often cited as major advertising success thanks to its USL (Unique Selling Language).
To me, it seems like a hefty price to pay.
Using a single look is an approach founded on a rather peculiar set of values. It suggests that being relevant to consumers or to getting a specific message across is less important than promoting the brand. The fear is that people will forget the brand overrides our common sense. Brand recognition is crucial, but there are other, less constraining, means of ensuring it.

I went to see Sophie Calle’s exposition called “Prenez soin de vous” [“Take Care of Yourself”] at the DHC Contemporary Art Centre yesterday.
Here’s the context of the exhibit: Sophie went out with a guy who decided to break up with her via email. His message ended with “take care of yourself.” She decided to take the message literally and asked 107 women to interpret the message. The exhibit includes interpretations from a proofreader, anthropologist, dancer, lawyer, etc. Photos, videos and drawings are on display. Sophie also did some portraits of these women while they read. It’s all quite fascinating, a little hypnotic. I recommend it.
Let’s get back to convergence. In this exhibit, form includes a little bit of everything. One piece does not follow from another. The same white letter pops up here and there, but not everywhere. And yet, these unique women with different energies and things to say are united. They are part of the same narrative. There’s no need to see them all, much less like them all, to understand Sophie Calle’s “brand” and her “message” about the lame way one man dumped her.
Sophie’s project manages to give unity to her pieces the same way an advertiser’s project could with their communications. By freeing each piece and letting it find its own voice, the advertiser would show respect for each of his consumers while relaying relevant and necessary messages.
The notion of mass media finds itself, once again, replaced by the notion of a mass of media.
I call this conference-room convergence. At the annual review, when we put all the pieces we produced on the wall, it’s clearly unified. And if you squint a little, you might even think it’s a bunch of copies of the same ad. Wow…
The main advantage to these carbon copies is to increase brand recognition. Even from across the street, you can immediately recognize a Telus ad on a garbage bin. Without reading the title, without noticing if it’s a lizard or frog, you still know it’s Telus. Nicely done. This campaign by Taxi is often cited as major advertising success thanks to its USL (Unique Selling Language).
To me, it seems like a hefty price to pay.
Using a single look is an approach founded on a rather peculiar set of values. It suggests that being relevant to consumers or to getting a specific message across is less important than promoting the brand. The fear is that people will forget the brand overrides our common sense. Brand recognition is crucial, but there are other, less constraining, means of ensuring it.

© Sophie Calle
I went to see Sophie Calle’s exposition called “Prenez soin de vous” [“Take Care of Yourself”] at the DHC Contemporary Art Centre yesterday.
Here’s the context of the exhibit: Sophie went out with a guy who decided to break up with her via email. His message ended with “take care of yourself.” She decided to take the message literally and asked 107 women to interpret the message. The exhibit includes interpretations from a proofreader, anthropologist, dancer, lawyer, etc. Photos, videos and drawings are on display. Sophie also did some portraits of these women while they read. It’s all quite fascinating, a little hypnotic. I recommend it.
Let’s get back to convergence. In this exhibit, form includes a little bit of everything. One piece does not follow from another. The same white letter pops up here and there, but not everywhere. And yet, these unique women with different energies and things to say are united. They are part of the same narrative. There’s no need to see them all, much less like them all, to understand Sophie Calle’s “brand” and her “message” about the lame way one man dumped her.
Sophie’s project manages to give unity to her pieces the same way an advertiser’s project could with their communications. By freeing each piece and letting it find its own voice, the advertiser would show respect for each of his consumers while relaying relevant and necessary messages.
The notion of mass media finds itself, once again, replaced by the notion of a mass of media.
Thursday, June 26. 2008
Cannes Thoughts
I've just come back from a week spent in Cannes for the Advertising festival. It was a gift from Sympatico MSN for winning the Grand Prize at the Boomerang Gala last December. The team was nice enough to send me.
I didn't bring my phone or my laptop. I wanted this week to be "unlogged". I took notes the old fashion way, in a notebook, and here are a few of my thoughts, slightly revised.

First, let it be known that it was my first time in Cannes. After [soon to be] 20 years in advertising, I had to go, given the chance. So I was, like they say over there, a "Cannes virgin".
I didn't bring my phone or my laptop. I wanted this week to be "unlogged". I took notes the old fashion way, in a notebook, and here are a few of my thoughts, slightly revised.

First, let it be known that it was my first time in Cannes. After [soon to be] 20 years in advertising, I had to go, given the chance. So I was, like they say over there, a "Cannes virgin".
Continue reading "Cannes Thoughts"
Thursday, April 24. 2008
Placebo advertising
Placebo ads give magic virtues to things that are intrinsically devoid of spark. It’s not a running shoe, it’s freedom. It’s not a car, it’s a status symbol.
Fun fact: The word placebo comes from the Latin for “Shall be pleasing.”
Placebo ads work because we believe them.

Greater knowledge and access to information, coupled with increasingly vulgarized marketing mechanisms, has resulted in a certain consciousness. Cynicism at times.
We believe the placebo ads less and less. The placebo effect is becoming the nocebo effect (“I will harm”).
If ads can no longer lie, what can they do? Entice by being sexy or smart.
Advertisers have to find a new role for themselves, a new skill set. Fundamentally.
Fun fact: The word placebo comes from the Latin for “Shall be pleasing.”
Placebo ads work because we believe them.

Greater knowledge and access to information, coupled with increasingly vulgarized marketing mechanisms, has resulted in a certain consciousness. Cynicism at times.
We believe the placebo ads less and less. The placebo effect is becoming the nocebo effect (“I will harm”).
If ads can no longer lie, what can they do? Entice by being sexy or smart.
Advertisers have to find a new role for themselves, a new skill set. Fundamentally.
Tuesday, April 1. 2008
The end of B2B
Last week I attended the monthly Yulbiz : a casual meeting of business bloggers. Someone asked me if Provokat does B2B. I answered yes, because B2B doesn't really exist anymore.
This is the way I like to provoke people sometimes (!). I explained to him that for us, the distinction between B2B and B2C has become less and less important. B2C no longer adresses everyone in a lumped-together group, but rather puts people in silos of potemtial clients. B2B becomes more sexy because it's less easy to pinpoint. B2C is more linked to ROI. B2B is beginning to underastand more and more that we should be addressing individuals.

We have a new client: Stream The World. Officially, we do B2B for them, but we work with them in the same way, with the same rigour, and with the same methods as we do with BNC and Couche-Tard. And when we were working on Monster, we easily married web visit objectives (B2C) and sales objectives (B2B) in the same project.
In the end, when you boil down, all communication is business to citizen. t
This is the way I like to provoke people sometimes (!). I explained to him that for us, the distinction between B2B and B2C has become less and less important. B2C no longer adresses everyone in a lumped-together group, but rather puts people in silos of potemtial clients. B2B becomes more sexy because it's less easy to pinpoint. B2C is more linked to ROI. B2B is beginning to underastand more and more that we should be addressing individuals.

We have a new client: Stream The World. Officially, we do B2B for them, but we work with them in the same way, with the same rigour, and with the same methods as we do with BNC and Couche-Tard. And when we were working on Monster, we easily married web visit objectives (B2C) and sales objectives (B2B) in the same project.
In the end, when you boil down, all communication is business to citizen. t
Monday, March 31. 2008
A client loses their pitch
People sometimes say that agency and client are equal partners. Pffft! We are the providers. And the proof is that when a client looks for an agency, meets with us and chooses us, it is then very poorly regarded if we decline the contract. As though all agencies had to accept all clients.
This happened to us twice in the span of a few months. After the initial meeting, we were convinced that a mutual incompatibility existed between the client and ourselves. We should have just said as much. But sometimes, when you’re hungry, honesty takes longer to express. Both times we found a convoluted excuse to get ourselves off the hook. Next time I will be more forthright. We might gain a reputation as a mean bunch of guys. That much remains to be seen.
So, what was the problem with these clients? Same thing both times. They were convinced that the key to success was simply to talk about themselves. A big brand masturbation. They were unable to justify how they were relevant to potential clients in a simple and honest way. The talked as if there weren’t millions of websites out there already, and more online videos than shows on TV. These clients truly believed that consumers went about their daily lives thinking about different brands of dryers, or that consumers would actually join a Facebook group created for a certain brand of margarine.

Simply put, Provokat is not compatible with consumer contempt. We’ll let other agencies handle the narcissistic campaigns.
This happened to us twice in the span of a few months. After the initial meeting, we were convinced that a mutual incompatibility existed between the client and ourselves. We should have just said as much. But sometimes, when you’re hungry, honesty takes longer to express. Both times we found a convoluted excuse to get ourselves off the hook. Next time I will be more forthright. We might gain a reputation as a mean bunch of guys. That much remains to be seen.
So, what was the problem with these clients? Same thing both times. They were convinced that the key to success was simply to talk about themselves. A big brand masturbation. They were unable to justify how they were relevant to potential clients in a simple and honest way. The talked as if there weren’t millions of websites out there already, and more online videos than shows on TV. These clients truly believed that consumers went about their daily lives thinking about different brands of dryers, or that consumers would actually join a Facebook group created for a certain brand of margarine.

Simply put, Provokat is not compatible with consumer contempt. We’ll let other agencies handle the narcissistic campaigns.
(Page 1 of 2, totaling 18 entries)
» next page

